Privacy Policy

1. Introduction

Rank Local Agency ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This policy outlines how we collect, use, and safeguard your data in compliance with the UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We collect information that you voluntarily provide when you express interest in our Growth Engine services. This includes:

• Contact Data: Name, business email address, and phone number.
• Business Data: Website URL, company name, and competitor information.
• Technical Data: IP address and browser type, which our hosting provider records in standard server logs.

3. How We Use Your Information

We use your data to power your business growth, specifically for:

• Carrying out SEO, AEO and GEO audits and strategy work.
• Managing Google and Meta Ad campaigns.
• Processing payments and automated billing via Stripe.
• Sending tactical updates and marketing communications (which you can opt out of at any time).

4. Third-Party Data Processors

We share data with these service providers:

• FormSubmit: Passes the messages you send through our website forms on to us by email.
• Stripe: Used to handle all encrypted payment processing. We do not store your credit card details on our servers.
• Google Maps: The map on our contact page only loads if you click to show it. Google then handles that request under its own privacy policy.

5. Cookies and Tracking

The only thing we store in your browser is the cookie choice you make, so we don't ask again on every page. We don't currently run any analytics tools or advertising pixels. If we add one, it will only run after you agree to it through the cookie banner.

Our cookie policy lists everything in detail, and the Cookie settings link at the bottom of every page lets you change your choice.

6. Data Retention and Security

We retain your personal data only for as long as necessary to fulfil the purposes outlined in our Terms & Conditions. We use appropriate technical security measures to prevent unauthorised access, alteration, or disclosure of your information.

7. Your Legal Rights

Under UK law, you have the right to:

• Request access to the personal data we hold about you.
• Request the correction or erasure of your data.
• Object to the processing of your data for marketing purposes.